FAQs

General

What is Sac-to-Zero?

Sac-to-Zero is the name of the outreach and marketing campaign to promote Electrify America’s Green City investments. Sacramento was designated as Electrify America’s first Green City, where the goal of investment is to increase the use of zero-emission vehicles (“ZEV”).

What is the goal of Sac-to-Zero (aka Green City)?

The goal of the Sac-to-Zero campaign is to increase electric vehicle (EV) use and adoption in Sacramento.  More specifically, its aims are to increase ridership for various ZEV car share and bus services it funds, as well as to encourage broader EV utilization in general. This is key to helping our partners, such as the City of Sacramento, SMUD, Sacramento Regional Transit, and the Sacramento Metropolitan Air Quality Management District succeed in achieving their zero-emissions mobility goals.  Additional goals include increasing other electric mobility options such as electric scooters or bikes, and supporting the usage of public transit.

What are the 3 pillars of investment of the Sac-to-Zero program?

The pillars of investment are:

•          Zero Emission Vehicle carshare

•          Zero Emission Vehicle shuttle/bus

•          EV charging infrastructure

When do the various Sac-to-Zero initiatives launch?

The initiatives launch in stages over the next twelve months. A general outline is below:

  • ZEV car share
  • Envoy Car Share: This service is now live, and was first launched in November 2018.  Properties on which Envoy cars are located will continue to grow throughout spring 2019.
    • GIG Car Share: The service will launch in Sacramento’s urban core with a 13-mile HomeZone (service area in spring, 2019.
  • ZEV shuttle/bus
  • UC Davis: This route connects the UC Davis Main Campus with the UC Davis Medical Center in Sacramento, with a stop in downtown Sacramento.  The service will be operational with electric buses by Q4-2019.  Electrify America’s service partners are Sacramento Regional Transit, Yolo County Transportation District and UC Davis
    • Franklin Blvd Corridor: This on-demand, micro-shuttle service is currently live employing traditional diesel-powered shuttles operated by Sacramento Regional Transit.  As part of the Sac-to-Zero program, Electrify America is providing three battery-electric shuttles, and the route will be fully electric by Q3/Q42019.  Sacramento Regional Transit will remain the service provider when the switch occurs.
  • EV charging infrastructure
  • Electrify America’s charging infrastructure, with at least 10 charging stations that each have multiple charging dispensers, will be fully operational in the Sacramento region by Q2-2019

What does “Zero” in Sac-to-Zero mean?

Zero tailpipe emissions

What is the City of Sacramento’s role in Sac-to-Zero?

The City of Sacramento is a key project partner In the Sac-to-Zero effort, helping to share program information and communicate public messages, in addition to coordinating efforts and supporting the project consistent with policy goals adopted by the Sacramento City Council and the Mayor of Sacramento.

Who are Sac-to-Zero’s campaign partners?

Sacramento Mayor Darrell Steinberg

The City of Sacramento

Envoy There Car Share

GIG Car Share

Sacramento Regional Transit (SacRT)

Yolo County Transportation District (YCTD)

University of California, Davis Health

University of California, Davis

California New Car Dealers Association (CNCDA)

Franklin Boulevard Business District

Franklin Boulevard Development Corporation

Sacramento Municipal Utility District (SMUD)

Is Sac-to-Zero a 501(c)3?

No

Who funds Sac-to-Zero?

Electrify America funds the Sac-to-Zero campaign as part of its Green City investment. Sac-to-Zero efforts are launched through a collaborative partnership to coordinate and maximize the impact of investments.

Is Sac-to-Zero or Electrify America hiring?

To see available positions with Electrify America please check the careers page on Electrify America’s website at https://www.electrifyamerica.com/careers

Where can I get more information on the Sac-to-Zero (aka Green City) Initiative?

Please e-mail greencities@electrifyamerica.com for more information or specific questions

Where can I get more information on Electrify America?

Please visit https://www.electrifyamerica.com/

Where can I get more information on other EV efforts in Sacramento?

Please visit www.cityofsacramento.org/ev 

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City Initiative

Where can I learn more about Sacramento’s Electric Vehicle strategy?

Learn about the City’s EV strategy at http://www.cityofsacramento.org/Public-Works/Electric-Vehicle-Initiatives/EV-Strategy

What are car share vendors required to do to operate in the City?

Car Share vendors can apply for special parking privileges in the City’s right-of-way if they meet several City requirements. Gig is a permittee under the City’s Carshare Framework, and meets all City requirements, such as:

  • Meeting the minimum insurance requirements
  • Provided an outreach plan
  • Submits a data and monitoring plan
  • Operates a fleet of car share vehicles with consistent branding
  • Pays annual parking fees
  • Operates as a membership-based service
  • Uses an approved technology to collect real-time parking info
  • Allows qualified members to make vehicle trips with the use of a shared vehicle from an unstaffed location

Car Share vendors that do not have City parking permits must abide by all parking regulations, like any other vehicle.
More information on car share requirements are available online: https://www.cityofsacramento.org/Public-Works/Transportation/Programs-and-Services/Car-Share

What are other examples of green mobility programs the City is supporting?

  • Bike and scooter share programs such as JUMP
  • Multi-modal transportation investments such as protected bike lanes
  • Operation of EV charging infrastructure
  • The Our Community Car Share program
  • Support for electric bus and shuttle programs

Where can I get more information on other EV efforts in Sacramento?

Please visit www.cityofsacramento.org/ev 

Charging

Where is the charging infrastructure going to be located?

To locate an Electrify America charger near you, search the online map here. For your convenience, Electrify America charging stations locations include multiple DC  fast chargers and Level 2 stations. 

What is the price to charge at Electrify America charging stations?

For more information on Electrify America pricing please visit: https://www.electrifyamerica.com/pricing

What payment methods are accepted?

All Electrify America chargers accept Visa, MasterCard, and Discover credit cards as well as Visa and MasterCard debit cards.

How do I start a DC fast charging session at an Electrify America charger?

To charge DC-capable EVs:

  1. Plug. Choose a compatible DC Fast connector and plug it into your vehicle’s charge port.
  2. Pay. Insert or swipe your credit or debit card to authorize your charging session following the display screen instructions.
  3. Charge. Take advantage of charging session text notifications and receive a receipt by text to optimize your time. Messaging and data rates may apply.
  4. Go. Upon completion of your vehicle charge, unplug, and continue on your way.

If one connector on a charger is already plugged in to a vehicle, can I use the other one?

Only one connector can be used per Electrify America DC fast charger at a time. If either connector is in use, please look for the next nearest available charger at that site to plug in. Each of our chargers has two connectors to accommodate vehicles with different charging port placement.

How do I know which connector works with my vehicle?

Look for the labels on every Electrify America charger, which clearly indicate CCS (green) and CHAdeMO (blue) connectors by color. If either connector is in use on a given charger, please look for the next available charger.

What do the Electrify America DC charger power levels listed on the station represent?

Electrify America DC fast chargers are capable of delivering up to 50 kW, 150 kW, or 350 kW, with higher kW outputs correlating to faster charging sessions. The blue and green labels on each charger indicate the maximum available kW.

Tip: A DC-compatible EV can be charged at any available Electrify America charger.

Where can I find additional information about the Electrify America charging network?

For more information on the Electrify America charging network please visit: https://www.electrifyamerica.com/faqs

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Car Share

What is GIG Car Share?

Gig is a new all-electric car sharing program offered in the City of Sacramento. It’s a one-way or free-floating car share service, which means you can pick up a car in one location, and drop it off in a different location within Gig’s service area, known as the HomeZone.

How do I use Gig?

To get started, download the GIG Car Share app and signup to become a Gig Member. Next, use the app to find an available Gig near you, unlock it, then start the engine and drive. Making multiple stops? Use the app to hold onto your Gig when it’s parked between stops.

Where can I find an Envoy car share vehicle?

Envoy car share vehicles can be found at various properties within the Sacramento region. For more information on exact locations please visit: https://www.envoythere.com/electrify-america 

How much do the Envoy car share vehicles cost to drive?

The price for using an Envoy car is currently $0.15 per minute or $9 per hour (please note that prices are subject to change, and could vary per property and vehicle)

How can I nominate my property to be a potential Envoy property?

If you would like to nominate your property for Envoy services please visit: https://www.envoythere.com/nominate-your-property

Where can I charge the Envoy vehicles?

Envoy vehicles all have charging at their home location where a user picks up & returns the vehicle.

How much do the GIG Car Share cars cost to rent?

  • $0.40 per minute
  • $15 an hour
  • $85 for the day
  • Charging, insurance, and parking in the HomeZone are included.
  • Gig automatically calculates the best rate based on use.

How long can Gig car share vehicles stay parked on the street?

Like all motor vehicles, free-floating car share vehicles may park up to 72 hours in any legal parking space in accordance with the California Vehicle Code and Sacramento City Code.

Where can I park the Gig?

Gigs can be parked in any legal space that permits parking for one hour or more in the HomeZone, including metered or time zone spaces that allow one hour or more parking and are not otherwise restricted. The general rule is, if the parking sign is green for one hour or more, you’re in the clear. If it’s red, you can’t park there.

Do’s
Any one hour or longer parking spot if it is a:

  • Metered parking spot, or
  • Time zone parking spot, and
  • Not otherwise restricted (e.g., residential permit parking only)

Dont’s

  • No metered spots under one hour (i.e. 15-minute or 30-minute meters)
  • No restricted zones (i.e., residential permit only zones)
  • No red, yellow, or blue zones
  • No parking in spots with signs for City Services or other restrictions, or during the 12 hours prior to the restrictions

What’s a HomeZone?

The HomeZone is Gig’s service area; it is the area where you can start and end a trip. Gig’s Sacramento HomeZone is 13-sq-miles that largely encompasses the Central City. The HomeZone boundaries are viewable in the Gig app. You can drive a Gig out of the HomeZone, but you will need to return the car and end the trip back in the HomeZone.

Where can I find a GIG Car Share Car?

GIG Car Share cars can be located around the Sacramento urban core. They are all located within a 13 square mile ‘HomeZone’ for more information please visit: gigcarshare.com/sacramento/

Are there other costs to use a Gig?

  • Minimum charge per trip: $2.50
  • Park and come back on short trips less than 1 hour: $0.30/minute
  • Surcharge over 250 miles per trip: $0.45/mile
  • Parking fees outside the HomeZone: All standard parking laws and fees are enforced outside the HomeZone.
  • Bay Area Bridge Tolls: Every car is registered with the FasTrak system. Tolls are automatically billed to your account the following month.
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Buses

FAQ’s for Sac-to-Zero’s Causeway Connection bus route.

http://causewayconnection.com/

FAQ’s for Sac-to-Zero’s SmaRT Ride Franklin-South Sacramento Route.

Three SmaRT Ride service areas expanded as of Monday, June 15, 2020
Visit SacRT’s SmaRT Ride home page for detailed information

Electrify America

Where is the charging infrastructure going to be located?

To locate an Electrify America charger near you, search the online map here. For your convenience, Electrify America charging stations locations include multiple DC  fast chargers and Level 2 stations. 

What is the price to charge at Electrify America charging stations?

For more information on Electrify America pricing please visit: https://www.electrifyamerica.com/pricing

What payment methods are accepted?

All Electrify America chargers accept Visa, MasterCard, and Discover credit cards as well as Visa and MasterCard debit cards.

How do I start a DC fast charging session at an Electrify America charger?

To charge DC-capable EVs:

  1. Plug. Choose a compatible DC Fast connector and plug it into your vehicle’s charge port.
  2. Pay. Insert or swipe your credit or debit card to authorize your charging session following the display screen instructions.
  3. Charge. Take advantage of charging session text notifications and receive a receipt by text to optimize your time. Messaging and data rates may apply.
  4. Go. Upon completion of your vehicle charge, unplug, and continue on your way.

If one connector on a charger is already plugged in to a vehicle, can I use the other one?

Only one connector can be used per Electrify America DC fast charger at a time. If either connector is in use, please look for the next nearest available charger at that site to plug in. Each of our chargers has two connectors to accommodate vehicles with different charging port placement.

How do I know which connector works with my vehicle?

Look for the labels on every Electrify America charger, which clearly indicate CCS (green) and CHAdeMO (blue) connectors by color. If either connector is in use on a given charger, please look for the next available charger.

What do the Electrify America DC charger power levels listed on the station represent?

Electrify America DC fast chargers are capable of delivering up to 50 kW, 150 kW, or 350 kW, with higher kW outputs correlating to faster charging sessions. The blue and green labels on each charger indicate the maximum available kW.

Tip: A DC-compatible EV can be charged at any available Electrify America charger.

Where can I find additional information about the Electrify America charging network?

For more information on the Electrify America charging network please visit: https://www.electrifyamerica.com/faqs

Is Sac-to-Zero or Electrify America hiring?

To see available positions with Electrify America please check the careers page on Electrify America’s website at https://www.electrifyamerica.com/careers

Where can I get more information on Electrify America?

Please visit https://www.electrifyamerica.com/

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